Cancellation & Refund Policy

This policy summarizes the billing terms for paid Pitch Planner subscriptions. It is part of our Terms of Use.

1. Plans and Free Trials

Pitch Planner offers monthly paid plans, including Pro at $5 per month and Coach Pass at $9 per month, unless a different price is shown at checkout. Eligible subscribers may receive one 14-day free trial per account. A valid payment method is required to start a trial.

Unless you cancel before the trial ends, your selected paid plan begins automatically at the end of the trial. Your payment method is then charged the applicable monthly price, plus applicable taxes.

2. Monthly Renewal

Paid subscriptions renew automatically each month until you cancel. You authorize WhiteBoston LLC and its payment processor, Stripe, to charge your selected payment method at the beginning of each recurring billing period.

3. How to Cancel

You can cancel a trial or paid subscription at any time through the Billing section of your Pitch Planner account or through the Stripe customer portal.

Cancellation takes effect at the end of your current trial or paid billing period. You retain paid-plan access until that date, and no later billing period will be charged unless you resume or start a new subscription.

4. Refunds and Proration

Except where required by applicable law, payments are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, downgrades, or cancellation before the end of a billing period. We will correct billing errors where appropriate.

5. Plan Changes

Plan upgrades, downgrades, prices, and effective dates are shown in Billing or the Stripe customer portal before you confirm a change. If Stripe presents a prorated charge or credit for a change, that amount is shown before confirmation.

Downgrades take effect at the end of the current paid billing period. They may reduce feature access or plan limits at that time. We do not automatically delete customer data solely because of a downgrade or trial expiration, although access to features or data above the new plan's limits may be restricted or archived.

6. Taxes, Failed Payments, and Price Changes

Prices are stated in U.S. dollars and are exclusive of applicable taxes unless stated otherwise at checkout. Stripe may collect applicable taxes where required.

If a payment fails, Stripe may retry the payment and ask you to update your payment method. We may limit or suspend paid features while an account is past due or unpaid. If payment is not resolved, we may cancel the subscription or move the account to the free plan.

We may change subscription prices prospectively. We will provide at least 30 days' advance notice by email or through the Service before a price change takes effect. You may cancel before the new price takes effect if you do not agree.

7. Billing Help

If you believe a charge is incorrect or unauthorized, contact us promptly. We will investigate and, where appropriate, work with Stripe to correct the issue.

WhiteBoston LLC
531 Moscato Rd
New Braunfels, TX 78130
[email protected]